BitMart Launches User Communication Portal to Collect Feedback on Withdrawal Arrangements and Restructuring

On September 16, BitMart announced the official launch of a user communication portal, serving as a unified channel for users to submit questions and feedback regarding withdrawal arrangements, near-term action plans, and the platform's future direction. Relevant information will be jointly reviewed by BitMart, financial advisor Alvarez & Marsal, and legal counsel, and incorporated into ongoing assessments.

When submitting, users must select the "User Communication Portal" issue type, fill in their email and inquiry category, and complete the submission via email verification. BitMart stated that the portal is solely for collecting feedback and will not process withdrawal requests individually, nor will submitting a ticket change account or asset status. The platform also reminded users to be wary of impersonation and asset recovery scams, and never to disclose passwords, two-factor authentication codes, private keys, or mnemonic phrases.

[TechFlow]